The challenges of stores and agencies

Without an auto-completion and monitoring solution, entering customer data in stores/agencies is complex, especially during peak periods.

  • The client may be reluctant to leave their contact information
  • The waiting time at checkout can get longer, leading to product abandonment by other customers, for example
  • The error rate can be high: 10% of customers cannot be contacted after checkout due to incorrect data.
  • The solution benefits offered for stores / agencies
    Improved customer experience in stores

    with a reduction in the waiting times at checkout when creating a loyalty card, for example.

    Quick data entry

    thanks to very advanced features. For the address: management of phonetics, abbreviations, dyslexia, alphanumeric characters...

    Optimization of marketing actions

    with a reduction of the hardbounce, NPAI and PND rates.

    Qualified database

    with valid data upon entry + reduced non-quality costs.

    The preferred stores / agencies solutions
    Webdesign_Capency-33
    Title / Last name / First name
    Webdesign_Capency-50
    Postal address
    Webdesign_Capency-31
    Email
    Webdesign_Capency-49
    Telephone
    Webdesign_Capency-36
    Consent / Identity
     

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